09
Business Automation
Custom development service
Repeated, rule-bound work taken out of inboxes and spreadsheets.
We automate the steps that follow a rule: approvals, document generation, notifications, and the handoff from one system to another. The exceptions are designed on purpose. That is where an operation actually lives, and an automation that hides them creates a new problem.
Business value
Ordinary cases move without waiting on a particular person. The cases that need judgment arrive with their context intact.
Key capabilities
- A process written down before it is automated
- Approvals with a record of who decided
- Documents generated from approved data
- Handoffs between systems the company already runs
- Exceptions routed to a person
- A way to see whether the automation changed the delay
Relevant technologies
- TypeScript
- Queues and webhooks
- Document templates
- APIs of current systems
Realistic use cases
- An approval that currently lives in a chain of emails.
- An invoice that should be created from an approved order, not retyped.
- A reminder when a contract is about to expire, sent to the person who can act.